Factual answers on export tariffs, MCS rules and local vs national installers.
Do I have to buy solar panels from Octopus Energy to get an Octopus export tariff?+
No, under Ofgem Smart Export Guarantee (SEG) rules you do not need to buy your solar panels from your energy supplier to access their export tariffs; any solar installation with a valid MCS certificate (such as Solar City NIC-1542), DNO notification and a smart meter can apply for export tariffs from Octopus, E.ON, British Gas, ScottishPower or other suppliers, subject to each tariff’s specific meter and kit compatibility rules.
What is the main difference between a national energy supplier solar quote and a local MCS installer?+
A national energy supplier typically offers a standardised national equipment menu managed through central call centres and regional crews, whereas a local MCS installer like Solar City designs around a wider choice of brands (Fox ESS, Aiko, EcoFlow, Sigenergy, Trina, LONGi) and handles your survey, installation and long-term aftercare directly from our Tyseley, Birmingham yard.
Can a local MCS installer fit equipment that works with smart time-of-use tariffs?+
Yes, we install Fox ESS hybrid inverters, EP6 and EP12 batteries, Sigenergy SigenStor systems and smart EV chargers that let you charge batteries overnight on off-peak import tariffs and export surplus solar during the day, though you should always check your chosen supplier’s current compatible-device list if you want automated tariff control.
Who carries out the roof survey and installation when you book with Solar City?+
Every Solar City domestic installation within 40 miles of Solihull and Birmingham (B11 2BA) is surveyed, installed and commissioned by our own in-house MCS-certified team rather than passed to an unknown regional sub-contractor.
What happens if I need maintenance, fault-finding or an inverter check years later?+
Because our yard is at Unit 18, The Business Centre, 20 James Road, Tyseley, Birmingham B11 2BA, you can call 0121 707 9991 and speak directly to the team that installed your system, and we also offer dedicated solar repair and maintenance services across the West Midlands.
How can I compare a national solar quote against Solar City’s prices before booking a survey?+
You can use our free instant design tool at solarcityuk.co.uk/design to see indicative cash prices for 6 to 16 panels (for example £5,085 for 10 AIKO 465W panels with a Fox ESS string inverter, or £6,435 with a Fox H-series hybrid and EP6 battery) and compare the exact panel wattage, usable kWh, scaffolding and DNO inclusions line by line. Every figure is indicative, from the Solar City design tool at solarcityuk.co.uk/design. Scaffolding is extra (around £400-£500 per side) and an on-site survey confirms your final design and price.
Solar City is a trading name of D J HAMMOND ELECTRICAL CONTRACTORS LTD, company number 05338112, VAT 389137316.